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SHIPPING
At PlumDragon Dit Da Jow & Herbs, we pride ourselves on the utmost of customer service. To us, this means getting your product to your doorstep in an expedient manner. When you make a purchase from us, it will ship 24-48 hours from purchase via US Post Office 2-day Priority Mail with delivery confirmation--we have found this to be quicker and more cost-effective than using UPS or Fedex. In most cases your order will show up in the mail 3 business days after you order it. Each and every package is packed with care and quality, using industrial packing materials, and stamped as "fragile" prior to being mailed.
A recent survey that we conducted on a variety of other online retail stores has indicated that not only do we ship faster than average, but we also charge less for our shipping and handling costs than a majority of stores. We also consistently receive positive comments from our customers in reference to the timeliness of our shipping, and the level of care taken in packaging our products.
For orders within the United States, our shipping and handling rates include complimentary delivery confirmation and based on total package weight. Due to the Postal Service increasing price, effective JANUARY 4, 2010 our shipping rates are:
< 1 lbs: $5.75
1 - 2 lbs: $8.75
2 - 3 lbs: $12.50
3 - 5 lbs: $17.00
5 - 7 lbs: $21.00
7 - 9 lbs: $25.00
9 - 14 lbs: $32.00
14 - 17 lbs: $39.00
17 - 25 lbs: $45.00
26 - 70 lbs: $60.00
All orders weighing more than 70 lbs will ship at the final flat-rate of $60.00 through UPS rather the USPS.
For international customers (anyone outside of the continental USA), please note that shipping takes longer and is more expensive. However, we do try to keep it as inexpensive and ship as quickly as we can. We recommend that international customers purchase herb packs when possible, rather than half-gallons or 4 oz premade jow due to lower weight and their less fragile nature.
*** Australian customers please note: Australian customs has become quite strict. While we do ship to Australia, many orders get seized/destroyed, radiated for bugs, or taxes have been levied on these orders. We can no longer provide refunds for these issues as this is beyond our control and in the hands of local regulations. If you order from Australia, please do so at your OWN risk. We apologize for any inconvenience.
Insurance and other additional services offered by the Post Office are not used for most orders. However, PlumDragon Herbs generally purchases delivery confirmation service for continental US orders. If you are interested in insurance, registered mail, or other services rendered by the Post Office, please feel free to contact us at the email address noted below.
RETURNS
While some products can be easily returned or exchanged, we cannot accept returns on many of our products due to the nature of the items. However, we try to give you the benefit of the doubt; being flexible is part of good customer service. We try to observe the following return policies regarding our products:
All of our 2 and 4 oz. dit da jow bottles ship to you with a plastic seal administered during bottling. We generally accept exchanges or store credit on 2 and 4 oz bottles within 30 days of purchase, ONLY IF the plastic seal remains intact and does not show signs of being tampered with. Half-gallon dit da jow jars are not eligible for return.
Whole herbs and herb packs cannot be returned or exchanged at any time.
Packaged products and Patent Herbal Products that are being resold, such as Yunnan Baiyao packs, Plasters, and Teapills, are elegible for return or exchange within 30 days of sale, as long as the package remains sealed and unopened in the original manufacturers box as it was when it arrived to you.
A $5 restocking fee will be assessed on all orders that are partially or fully returned or exchanged.
To initiate a return or exchange, please either use the "Contact Us" button to the left, or direct email to pd@plumdragon.org and let us know what you would like to do. If you want to return or exchange an item, you will be responsible to cover the shipping charges to return the item you are returning as well as the new item, for exchanges. Naturally, if you receive a product and feel that there was an error on our part, please contact us immediately. If we made the error and sent the wrong product, we will mail the proper item or items to you immediately (Priority Mail as always), and you can simply keep the previously received item or items, at no charge to you!
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